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Generative AI at Work

evidence

Studying the staggered introduction of a generative AI conversational assistant across 5,172 customer-support agents, access to AI assistance increased productivity by 15% on average as measured by issues resolved per hour, with effects varying substantially across agents and concentrated among less experienced workers. V55 verification basis: the article was not fetched, but search results carried the journal, volume 140, issue 2, pages 889–942, the 2025 publication and advance-access dates, the 5,172-agent sample and the 15% average effect and attributed them to this paper.

A evidence is not a place. Drawing it on a map would assert something about the world that no stored fact supports.

Evidence · 0

This object cites no evidence.

Timeline

No dated observations are stored for this object. Atlas shows what was observed and when — it does not infer a history.

Connections · 0
    Assembled narrative · 0

    This object does not clear the publishing floor: an assembled narrative needs a description and at least one cited piece of evidence.

    Observed changes · 0

    No public Signals are attached to this object. Signals show what changed and when it was observed — never a direction or a rank.

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    Read the assembled narrativeThis object has no public Experience: one needs a description and at least one cited piece of evidence.Continue in StudioOpen TwinTwin does not start a decision from this kind of object.ShareSaveSaved objects are part of the authenticated projection, which is declared and not yet built.

    /atlas?object=EVIDENCE_EV_BRYNJOLFSSON_QJE_2025